---
title: Contact support
description: How to reach us, and what to include so we can help quickly.
url: https://docs.tryaxo.com/contact-support/
updated: 2026-10-04
---

# Contact support

*How to reach us, and what to include so we can help quickly.*

Email **support@tryaxo.com**. Support is by email.

**What to include**

- Your company name, as it appears in AXO
- What you were trying to do, and what happened instead
- The document number — invoice, bill or entry — if there is one
- A screenshot, if you can

> **Warning:** Never send your password, full card numbers or bank login details. We'll never ask for them.

**How we prioritise**

| Priority | For example |
|---|---|
| Urgent | Your figures look wrong, you can't sign in, or you think data has been exposed |
| High | Something isn't working and there's no way around it |
| Normal | A question, or something that's awkward to do |
| Low | A feature you'd like to see |

If it's urgent, say so in the subject line.