---
title: Refund policy
description: AXOFFICE refund policy: a full refund if you ask within 14 days of your first payment. How to ask, how long it takes and what happens next.
url: https://docs.tryaxo.com/refunds/
updated: 2026-10-04
---

# Refund policy

*A full refund if you ask within 14 days of your first payment.*

> **Important:** These terms are being finalised with our legal advisers and take effect before AXOFFICE launches. Until then, they show how we intend to work.

We want you to be sure AXOFFICE is right for your business. If it isn't, you can have your money back.

**How it works**

- Ask within **14 days of your first payment** for a subscription and we'll refund that payment in full.
- Email support@tryaxo.com from your billing email address, with your company name.
- The refund goes back to your original payment method through Whop. It can take several business days to appear.
- Your subscription ends when the refund is made, and your data then follows the 90-day period described in [Upgrade, downgrade or cancel](https://docs.tryaxo.com/change-plan.md).

**After 14 days**

Later payments aren't refundable, except where the law requires it or where we've charged you by mistake — and if we got it wrong, we'll always put it right. Cancelling stops future charges but doesn't refund the billing cycle you're in.

The full terms are in our [Terms of Service](https://docs.tryaxo.com/terms.md).