---
title: Troubleshooting
description: Fixes for the problems people run into most often.
url: https://docs.tryaxo.com/troubleshooting/
updated: 2026-10-04
---

# Troubleshooting

*Fixes for the problems people run into most often.*

**“Your session expired”**

Refresh the page and sign in again. If it keeps happening, try a private browser window. If you've tried to sign in several times in a row, wait a few minutes first.

**The invitation email didn't arrive**

Check the spam folder. Then ask whoever invited you to resend it — invitations expire after 7 days.

**A page says “Upgrade to unlock”**

That feature isn't in your current plan. The page shows which plan includes it.

**An import was refused**

See [Fix import problems](https://docs.tryaxo.com/import-errors.md).

**A connection says it failed or needs reconnecting**

The other service turned down AXO's access — usually because a key was revoked or a sign-in expired. Open the card and reconnect.

**A report is empty**

Check the period selected at the top. Reports follow your fiscal year.

**I can't edit an entry**

It's been posted. Reverse it and post the correct one. See [Journal entries](https://docs.tryaxo.com/journal-entries.md).

**I can't see salaries**

You don't have the payroll permission. Ask an owner or admin.

**A bank line has no suggested match**

Open the Workspace from that line to find the entry, or create one. Bank charges usually need an entry creating.