Upgrade, downgrade or cancel

Upgrading

Upgrade from Settings › Plan & billing. New features are available straight away.

Downgrading

Your current plan stays active until the end of the billing cycle, then changes. Nothing is deleted:

• If you're over a limit on the new plan — more users than it allows, say — your existing records stay, but you can't add more.
• Connections and webhooks that need the higher plan are paused, not deleted.
• Upgrade again and everything that was paused comes back.

Cancelling

• Cancel at any time in Settings › Plan & billing, or by emailing support@tryaxo.com. Your plan stays active until the end of the billing cycle you've paid for.
• When it ends, your company becomes read-only for 90 days — you can sign in, view and export everything, or resubscribe and carry on where you left off.
• After 90 days, your company's data is permanently deleted. We email the account owner before that happens.