Contact support
How to reach us, and what to include so we can help quickly.
Email support@tryaxo.com. Support is by email.
What to include
- Your company name, as it appears in AXO
- What you were trying to do, and what happened instead
- The document number — invoice, bill or entry — if there is one
- A screenshot, if you can
Warning
Never send your password, full card numbers or bank login details. We'll never ask for them.
How we prioritise
| Priority | For example |
|---|---|
| Urgent | Your figures look wrong, you can't sign in, or you think data has been exposed |
| High | Something isn't working and there's no way around it |
| Normal | A question, or something that's awkward to do |
| Low | A feature you'd like to see |
If it's urgent, say so in the subject line.
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