Troubleshooting
Fixes for the problems people run into most often.
“Your session expired”
Refresh the page and sign in again. If it keeps happening, try a private browser window. If you've tried to sign in several times in a row, wait a few minutes first.
The invitation email didn't arrive
Check the spam folder. Then ask whoever invited you to resend it — invitations expire after 7 days.
A page says “Upgrade to unlock”
That feature isn't in your current plan. The page shows which plan includes it.
An import was refused
See Fix import problems.
A connection says it failed or needs reconnecting
The other service turned down AXO's access — usually because a key was revoked or a sign-in expired. Open the card and reconnect.
A report is empty
Check the period selected at the top. Reports follow your fiscal year.
I can't edit an entry
It's been posted. Reverse it and post the correct one. See Journal entries.
I can't see salaries
You don't have the payroll permission. Ask an owner or admin.
A bank line has no suggested match
Open the Workspace from that line to find the entry, or create one. Bank charges usually need an entry creating.