Frequently asked questions
Short answers to the questions we're asked most.
Does the AI post entries on its own?
No. AXO's AI prepares drafts; a person with the right permission approves them. This is enforced by the system and can't be switched off.
Is there a free trial?
No. Instead, every plan is 90% off for its first six billing cycles, so you can start from $1.90 a month.
Can I bring my existing books?
Yes — from Tally, QuickBooks Online, Xero, Zoho Books, or any Excel or CSV file. You see the opening trial balance before anything posts.
How long does setting up take?
Most companies are set up in a day. Moving your books across depends on how much data you have; the import itself takes minutes.
Is my data safe from other companies?
Yes. Every request is checked against your company in the database itself, and an automated check on every code change blocks anything that could expose another company's data.
Is AXO only for Pakistan?
No. It works in any currency and is billed in US dollars. Pakistan has the most detailed tax pack.
Do I still need an accountant?
Probably — and they'll find their work easier. AXO removes the typing and the hunting for figures, not the judgement.
What happens if I stop paying?
Your account is limited, not deleted — you can still read and export everything. If the subscription ends, your data is kept for 90 days, then permanently deleted.
Can I get a refund?
Yes. Ask within 14 days of your first payment and we'll refund it in full. Email support@tryaxo.com.
Can AXO connect to my bank?
AXO reads statement files from any bank, and can receive statements you forward by email. It doesn't need, and won't ask for, your bank login.
Why won't you take my bank login?
Sharing bank credentials usually breaks your bank's terms and puts the risk on you. We won't build it.
Is FBR e-invoicing available?
Not yet. It needs licensed-integrator status, which we're working towards. Withholding, sales tax and your filing calendar work today.
Can I edit a posted entry?
No. You reverse it and post the correct one, so the full history stays visible.
Can one person raise and pay a bill?
Not by default. Preparing and releasing a payment need two different people. An owner can change this, but we recommend leaving it on.
Does it work on my phone?
Yes, in your phone's browser. You can approve, check cash and send reminders.
Does it work offline?
No. AXO runs in the cloud, so your books are the same on every device.
Does AXO handle manufacturing?
Yes — bills of materials, work orders and costing, on the Business plan.
Can I connect ChatGPT or Claude?
Yes. AXO includes an MCP server your assistant can connect to. See Connect your own AI assistant.
Can I export my data?
Yes, at any time — lists to CSV or Excel, reports to Excel or PDF.
Who makes AXO?
AX Aagile XaaS LLP, a company registered with the SECP and based in Karachi.
How do I get help?
Email support@tryaxo.com.