Fix import problems
What to do when an import is refused or finds problems.
| You see | What it means | What to do |
|---|---|---|
| Rows with errors | Some rows couldn't be read | Fix the listed line numbers and upload again |
| Difference isn't zero | Debits and credits don't agree | Find the line that's out in your source file |
| Already imported | This exact file was imported before | Choose to skip, update, or import anyway |
| Over the row limit | The file has more than 50,000 rows | Split it into smaller files |
| Account not found | A row refers to an account that doesn't exist | Import your chart of accounts first |
Importing something twice
When AXO finds records that already exist, it asks what to do: skip them, update them, or import anyway as new records. There's no default — you always choose.
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