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Credit notes and refunds

Correct a posted invoice or give money back, without rewriting history.

A posted invoice can't be edited. To correct one, issue a credit note or reverse it, so the original and the correction both stay in your records.

SituationWhat to use
Part of the invoice was wrong, or goods came backA credit note for that part
The whole invoice shouldn't existReverse the invoice
The customer overpaid and wants the money backA refund from their credit balance

Issue a credit note

  1. Open the invoice and choose Actions, then Credit note.
  2. Choose the lines and quantities you're crediting.
  3. Save and post. The credit reduces what the customer owes, or adds to their credit balance.

Refunds

A refund pays a customer's credit balance back to them and posts to the correct accounts automatically.

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